PLN Surabaya provides electricity services to the Surabaya region, and having access to their customer support is essential for residents. The call center serves as a primary point of contact for reporting power outages, resolving billing inquiries, and addressing other electricity-related concerns. While some services may offer a toll-free number, it's crucial to confirm the availability and validity of such options. PLN Surabaya strives to provide reliable customer service and efficient solutions to ensure a smooth electricity supply for its customers. Customers may also find support and information through PLN's website or mobile app.